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DT330: Empathy Map episode artwork

Jul 23, 2020 18 min

DT330: Empathy Map

from Design Thinking Podcast Hosted by Ingrid Gerstbach

Erfahrungen und Werte machen uns zu dem, was wir sind. Um den Nutzern Mehrwert zu bieten, müssen wir deren Denken und Handeln verstehen. Die Empathy-Map ist eine praktische Hilfestellung, um uns leichter in andere hineinzuversetzen. Weiterhören: • DT537: Vermeide diese Fehler bei der Empathy Map – Gedankenlesen, falscher Zeitpunkt, fehlender Fokus: Fallstricke aus der Beratung https://gdt.li/dt537 • DT21: Customer Journey Map – Acht Schritte und ein Einsatz, der oft überrascht: für interne Prozesse https://gdt.li/dt21 • DT531: Kundenfokussierung im Design Thinking – Sieben Methoden im Pro und Contra für ein gemeinsames Bild im Team https://gdt.li/dt531

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DT330: Empathy Map

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