Skip to content
DT512: Service Blueprint episode artwork

Jun 9, 2022 19 min

DT512: Service Blueprint

from Design Thinking Podcast Hosted by Ingrid Gerstbach

Design Thinking wird häufig dafür eingesetzt, um die Kundenerfahrung von Produkten und Dienstleistungen zu verbessern. Wie dir „Service Blueprints“ dabei helfen Dienstleistungen zu visualisieren, besprechen wir in dieser Episode. Weiterhören: • DT21: Customer Journey Map – Acht Schritte und Zeitrichtwerte, auch als internes Werkzeug für Prozesse https://gdt.li/dt21 • DT538: Vermeide diese Fehler bei der Customer Journey Map – Fünf Stolpersteine, darunter die Verwechslung mit einem Geschäftsprozessmodell https://gdt.li/dt538 • DT212: Wie funktioniert Prototyping bei Prozessen und Services? – Ein Ampelschild aus Papier vor dem Besprechungsraum der Vorstandsetage https://gdt.li/dt212

Episode details come from the podcast's RSS feed.

Embed this episode

Ready to play

DT512: Service Blueprint

0:00 19:28

No transcript yet.

Requests help us decide what to transcribe next.

Share this episode

Similar podcasts

The Course Mentors Podcast The Course Mentors Hey there, future course creator! Ever feel like turning your know-how into an online course is like trying to solve a Rubik's cube blindfolded? Well, grab your headphones because "The Course Mentors Podcast" is here to be your secret weapon! Meet Aimee and Odette (that's us!), your new best friends in the course creation world. We've been in the trenches for over a decade, and for the last five years, we've been rocking the online course space. Now we're here to spill all our secrets in bite-sized, 15-20 minute episodes that'll fit perfectly in your coffee breaks. No fluff, no filler - just real, actionable advice that'll take you from "um, what's a landing page?" to "holy moly, I just hit six figures!". We're talking everything from crafting your course to marketing it like a pro and building a business that'll have you pinching yourself. Whether you're dreaming of ditching the 9-to-5 grind, adding a sweet extra income str

Frequently asked questions

How long is this episode of Design Thinking Podcast?

This episode is 19 minutes long.

When was this Design Thinking Podcast episode published?

This episode was published on June 9, 2022.

Can I download this Design Thinking Podcast episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.