DTE - Review - Olive Burger (Plano)

This episode of Delivering the experience showcases two instances where I was subject to some lagniappe by Dallas burger joint in Plano and on the other hand experienced an utter disregard for basic customer service skills by team member of another well known desi restaurant. What happened and where does the problem lie? What would you do in each case? Take a listen, share and let's talk...