DU049 - Designing for uncertainty

Designers operate and thrive in a world of uncertainty. However, very often businesses and stakeholders don't. Fear of the unknown can be a big barrier to delivering effective solutions that meet the needs of both users and the organisation. Chris and Carla talk about how you can help guide your project stakeholders through the process of going from the unknown to the known, and how you can use the powerful technique of assumption mapping to help scope your project.