对话资深产品经理人：深挖AI如何助力客服行业

还在跟只会说“请按 0 转人工”的机器人客服斗智斗勇吗？我们总觉得 AI 客服差点意思，但到底是技术不行，还是我们没看到它真正的实力？这期，我们抓来了一位真正在 AI 客服一线做产品的朋友——Yuan，让她带我们潜入“客服中心”这个神秘战场，好好扒一扒里面的门道。你会听到，传统的客服管理，如何只听 1% 的通话就能拥有 100% 的“上帝视角” ；也会明白，为什么 AI 能帮你轻松订外卖，却不敢轻易碰你的银行账单。如果你是产品经理、AI 从业者，或者纯粹好奇 AI 怎么搞定那些“难缠”的客户，这期绝对有料，听就对了！嘉宾：Yuan: 现客服AI独角兽产品经理，负责多个0到1 copilot产品，前贝恩战略咨询顾问，专注于AI应用产品。Linkedin主播：Leo：硅谷大厂高级机器学习工程师，GenAI LLM发烧友💡本期节目，与【AI UP】招聘社区联合呈现正在寻找AI领...去小宇宙查看完整单集简介在小宇宙查看该单集文稿

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对话资深产品经理人：深挖AI如何助力客服行业

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