E 169: Civility Rules In Communication Styles With Shelby Scarbrough At Harvard

This episode is brought to you by The Practical Guide to Effective Communication: Get Recognized for the Value You Already ContributeToday’s fascinating guest on the Speak Up with Laura Camacho podcast is Shelby Scarbrough: entrepreneur, author, and speaker associated with Harvard School of Entrepreneurial Studies.Shelby started off as a political appointee organizing trips for the Reagan and Bush administrations. She has also worked with Pope John Paul II, Presidents Reagan, Bush, Carter, Nixon, Lech Walesa of Poland, Margaret Thatcher, Nelson Mandela, and Queen Elizabeth II.Shelby started right out of college working in the White House planning events for President Reagan. She went from the White House to the State Department before getting out of government work and starting her own business, Practical Protocol. She worked traveling around the world setting up trips and planning events for high-level dignitaries. After years of running her business, she decided to put what she learned about being courteous into her book: Civility Rules: Creating a Purposeful Practice of Civility.In this stimulating episode you will learn:- How you define civility- How civility can help navigate social situations especially after pandemic lockdowns- The fundamentals of courtesy- The relationship between joy and civility- How to navigate difficult or “hot button” topics and keep your cool- The impact social media has on civility- Practical ways to be more civil- The potential whip lash that results from “cancel culture”You can learn more about Shelby on her website Shelbyjoyscarbrough.comShelby ScarbroughShelby Joy Scarbrough - Practical ProtocolWhile society continues to make exponential and historic advances in technology, and we have elevated our overall sophistication in every way, we seem to be missing something vital to the health of our society – our ability to be civil to each other.