E.39 - What Makes Customer Success Great? Creativity, Culture & Chameleons w/Marco Carrubba

What makes a GREAT Customer Success Organisation in tech? Let's explore the intricate tapestry of leadership and innovation in CS and Revenue teams in tech. Today, we're thrilled to sit down with Marco Carrubba, an award-winning leader in Customer Success, whose career spans prestigious stints at Microsoft, VMware, and Vodafone.In this episode, Marco shares his insights on:- 🌟 Unleashing People's Creativity in Business: I delve into how creative thinking has not just shaped my career, but also fueled my teams' success across the globe.- 🌍 The Power of Cultural Flexibility: I'll discuss how my international experiences have enriched my approach to customer relationships and team dynamics.- 🛠 Navigating Leadership Challenges: From tough decisions to fostering empathy, I explore the complexities of leading in the tech world.- 📈 Understanding Customer Success Roles - Hunters vs. Farmers: I explain the nuances between these roles and their critical importance in sustaining customer loyalty.- 🚀 Inspiring Team Excellence: Discover my strategies for motivating and guiding teams towards innovative solutions and peak performance.- 🗣 Championing Diversity: I'll highlight how diverse perspectives enhance creativity and lead to better problem-solving within teams.- 🔑 Essential Advice for Emerging Leaders: Gain from my experiences with practical advice for those aspiring to lead in tech.Why tune in?Join us to gain firsthand knowledge from someone who's passionately committed to enhancing not only business outcomes but also the personal growth of his teams. Whether you're just starting out or looking to deepen your leadership skills, this episode is packed with actionable insights.Make sure to like, subscribe, and hit the notification bell to catch all our conversations with the trailblazers in tech.Connect with Marco on all things Customer Success - https://www.linkedin.com/in/marcocarrubba/Connect with Richard on all things Scaling teams - https://www.linkedin.com/in/richwash/#customersuccess #leadership #techcareers #podcast #innovation