E003: Diversity, Safety, and Human Connection in the Workplace with Mark McBride-Wright and Keith Hanlon Smith

In this episode, Mark McBride-Wright speaks with Keith Hanlon Smith, the Chief People Officer at the Rail Safety and Standards Board (RSSB) in the UK. Keith shares his unexpected career journey into HR, sparked by a retail restructuring experience. He reflects on the lessons he learned about adapting leadership styles and understanding employee motivations. A key focus is Keith's role at RSSB and the organization's unique position in the rail industry. He explains how RSSB brings together stakeholders to develop safety standards and research, with the goal of ensuring passenger safety and wellbeing. The discussion delves into the importance of both physical and psychological safety.