E11 - How Tech Tools Perform “Automagic” at Davey Street Discount Pharmacies

In this episode of Pharmacy View – technology in Pharmacy podcast series, Scott invites Richard Lennon to share some of the technology best practices he has implemented at Davey Street Discount Pharmacy, the independent Pharmacy he co-founded in Hobart, Tasmania. He calls his homegrown strategy “Automagic,” a term he coined to describe a variety of platforms that make his pharmacies’ daily operations smoother and easier across the board -- from doctors’ offices, Aged Care facilities, customers and his own staff. Richard and the rest of the team at Davey Street pharmacies view themselves as integral to their customers’ community fabric, dispensing not only medicine but also value, convenience and advice. Technology plays a key role in accomplishing that core mission. There are a range of “automagic” solutions to streamline operations and free up pharmacy staff both in the back office and out where it counts most, with their customers. ● “(Automagic tech) is just a great way of organizing and making the whole process more efficient.” (8:43) ● “Obviously you’ve got to be careful with security and that element of things.” (10:45) ● “One of the issues and concerns I always had as a small, independent pharmacy was, ‘How do you manage the stock on-hand across two databases?” (15:30) ● “For us our website was originally about an extension of our brand ... but it had no eCommerce element to it. It was really just information-based.” (16:12) ● “eCommerce in general is about complementing the bricks and mortar pharmacy and those personal relationships that are still very critical.” (25:04) ● “If you don’t have that online presence you’re just going to be missed off the radar.” (25:29) ● “It’s a massive change in workflow for pharmacies going from prescription paper in a basket to digital queues.” (34:50) Further Resources: Zapier website: www.zapier.com IFTTT website: www.ifttt.com Storbie website: https://www.storbie.com/au/pharmacy Deputy: www.deputy.com/au eScript: https://www.escript.ie/pharmacy-info/ Contact Richard Lennon: LinkedIn: https://www.linkedin.com/in/richard-lennon-94a82b88/ Website: https://www.dsdp.com.au Pharmacy View Sponsors/Contacts: Website contact: www.pharmacyview.com.au Scott Carpenter: www.linkedin.com/in/scottcarpenter-evbc Shopfront Solutions: https://shopfrontsolutions.com.au Aerion Technologies: https://aerion.com.au