E117: Andrew Norman - Why Perfecting The Shipping Process is Key to Creating Happy Customers and Maintaining a Good Reputation

Andrew Norman has spent the majority of his career working with some of the largest shipping solutions in the world and has helped thousands of merchants across the world fulfil their shipping needs.  In this podcast, Andrew talks about why having a high-quality and well organised shipping process is so important, what you can do within your shipping service to compete with big brands such as Amazon and where companies are going wrong. Andrew has years of experience within this industry and gives his professional insight on the topic. He shares what the actual repercussions are of if you do it wrong and how to change that to create happy customers and high profits.  Now is the time to take your shipping and purchase experience to the next level to maintain a high reputation and create happy returning customers.