E128: Monica Sharma-Patnekar - Why Customer Connection And Brand Building Is Essential To Growing Your eCommerce Business

Monica Sharma- Patnekar is a Brand and Strategist Consultant at Business with Monica. She has worked in the eCommerce industry for over 17 years, helping and consulting anything from lean start-ups to major companies to boost growth and retention.  In this episode, Monica shares her expert opinion on topics such as customer connection, personalised packaging, building a brand through emotional marketing and how you can truly retain customers.  Tune into this episode to master your customer connection and conquer the brand empire through Monica's top tips and sneaky tricks. Oh and find out what you could be doing wrong that is fatal to your brand.