E13: Tech, Data, and the Human Touch: Evolving VR Services

In this episode we welcome Brittny MacIver, Technical Consultant and founder of Cali Madison Solutions, to share her unique journey from corrections counselor to leadership roles in vocational rehabilitation (VR). Brittny discusses the vital role of performance data in improving outcomes for program participants, the importance of measurable skills gains, and the impact of AI and capacity challenges on the future of VR. She also offers insights into tracking credentials, reducing administrative burdens, and maintaining the individualized approach that defines VR. The episode closes on a lighter note with Brittny's current favorite artist and reflections on the intersection between VR and workforce development.