E134: What Makes a Leader?

Discover what it means to be a leader at NEXT. From studying psychology to managing team dynamics and presenting on internal video channels, explore a 14-year career journey built on growth and connection.What does it take to guide a customer service team in a fast-paced environment? In this episode of the Life at NEXT podcast, we sit down with a Customer Service Manager to discuss transferable skills, team development, and embracing digital tools like AI to enhance user experiences.Whether you are looking to take the next step in your management career or are curious about our workplace culture, discover how our teams use shared expertise to make an impact every day.0:00 The Mindset of a Leader0:51 From Psychology Degree to Customer Service1:42 An Unexpected Royal Meeting2:29 Applying Cognitive Psychology to Team Management4:14 Moving Up: Becoming a Customer Service Manager5:17 Presenting for Internal Communications (Team Talk)6:55 Overcoming Challenges and Learning from Mistakes8:33 Staying Organised in a Dynamic Environment10:09 Balancing Analytical Work with Arabic Grammar and Painting11:34 Developing Soft Skills with Canva and Coding12:46 Why I Am Proud to Work Here15:12 The Most Important Trait of a Manager16:03 Watching New Starters Thrive and Progress17:33 How Customer Support Technology Has Evolved19:12 The Balance of AI Tools and the Human Touch21:07 Reflecting on University and Life Lessons27:03 Career Advice for Your Next ChapterDon't forget to subscribe to our channel and hit the notification bell to receive updates on everything Life at NEXT! 📣Pursue your ambition and join the NEXT team 🚀 https://shorturl.at/EDfw9Follow us!Instagram: www.instagram.com/lifeatnextTikTok: www.tiktok.com/@lifeatnextFacebook: www.facebook.com/lifeatnextLinkedIn: www.linkedin.com/company/lifeatnext#LifeAtNEXT #LetsTakeItOn