E15 - What HR/People can learn from Client Success - with guest Rachel Rewerts

What happens when you invite a VP of Client / Customer Success to hold talk about HR? Turns out, quite a lot, and most of it grabs us in all the right ways. Rachel Rewerts has spent 15 years in Customer Success, a function that proves its value every quarter, in public, with numbers. In this episode, she draws an uncomfortable and energising parallel between CS and HR business partnering, two functions doing essentially the same job, with very different levels of accountability. We get into the bartender vs. personal trainer problem, why HR might avoid pushing into the bruise, what leading indicators CS uses that HR really should steal, and who gets away with the most narrative spin. (She said it, not us (but with affection)!) Blunt, warm, and genuinely useful. We think there's something for everyone who wants to learn more about business partnering.