E151: Glennda Hart, Willow Valley's VP of Resident Services

Host: Carol MacAllister, Lakes Resident Guest: Glennda Hart, Willow Valley’s VP of Resident Services Description: Today, Glennda Hart tells host Carol MacAllister of her long career at Willow Valley, beginning at the Willow Street Restaurant and Smorgasbord owned by our WV founders, John and Florence Thomas, who also had an adjoining motel. Folks came from all around to enjoy the delicious food and stay to explore the Lancaster County attractions. It was hospitality where you were "treated like family, " which has been WV's ethic ever since. Glennda started in 1978 and was witness to the building of both campuses, taking positions first in the skilled care side and then, where she is now, in the large and growing independent living sector on both the Lakes and Manor campuses. Glennda shares her personal and professional philosophy of pragmatic empathy for the residents and her staff, balancing the needs and wants of the residents while ensuring this WV enterprise continues and thrives for all of us. She welcomes emails at [email protected]