E187: Charlotte Hilton - Quality and Improvement

Trigger Warning: this episode discusses cancer, cancer treatment, lack of access to treatment and job loss. Episode 187: Part of the Education and Workforce Development Series (Part 65)Description: In this powerful episode, Naman Julka-Anderson and Jo McNamara sit down with Charlotte Hilton. Charlotte is a Project Delivery Manager at the Humber and North Yorkshire Cancer Alliance, focussing on the nursing and allied health professional workforce and quality improvement. She has worked in the NHS for almost four years, beginning on the NHS Graduate Management Training Scheme covering policy, operational and third sector roles, followed by a year managing a tertiary Spinal Surgery service before her current role in project management. Charlotte has also recently completed her MSc Health Policy dissertation on cancer workforce retention challenges and its mitigations and is awaiting final grade confirmation from Imperial College London.In this insightful episode, Naman Julka-Anderson and Jo McNamara sit down with Charlotte to hear about her role, quality improvement along with how to support costal towns with cancer care services.CPD Reflection Points:Reflect on Charlotte’s experience of working in quality and improvement.Consider a quality and improvement project within your workspace.Using the NHS Improving Quality: a simple guide to improving services, plan and design how you will complete this project.Complete this form for your accredited digital badge: Digital Badge Form.Links from the Episode:NHS Graduate Management Training SchemeImperial College London MSc Health PolicyNHS Improving Quality: a simple guide to improving servicesResearch links from the Episode:An introduction to quality improvementQuality Improvement in PracticeA scoping review of continuous quality improvement in healthcare system: conceptualization, models and tools, barriers and facilitators, and impactBMJ Open Quality ImprovementBMJ Open QualityQuality Improvement Methods(LEAN, PDSA, SIX SIGMA)The effectiveness of continuous quality improvement for developing professional practice and improving health care outcomes: a systematic reviewRad Chat Links:Rad Chat WebsiteLink TreeFacebookInstagramLinkedInTikTokBlueSkyYouTubeCredits: Music and jingle credits: Dr. Ben Potts and Adam Cooke.© Rad Chat 2025. All rights reserved.  We (or our licensors) own all intellectual property rights in this podcast and all related content, online and offline.  You may not use, copy, modify, download, archive, reproduce, distribute, display, publish, licence, create derivative works from or commercially exploit any part of our content unless we expressly agree in writing.  You must not use any images, audio, video, graphics or clips separately from their accompanying context.  Please acknowledge Rad Chat (and any identified contributors) clearly whenever referencing or sharing our content.