E189: Clare Haskins - From E-Wallets to Cryptocurrency: The Changing Landscape of Payment Options

If you aren’t offering a diverse range of payment options, you will be losing sales.  Clare Haskins, Head of Revenue Operations at Ecommpay, dives into the world of alternative payment methods. Clare brings over a decade of experience in payments and finance, providing valuable insights into the changing landscape of digital payments. They explore the rise and fall of buy now, pay later services, the increasing popularity of digital wallets and cryptocurrencies and the potential impact of emerging technologies such as wearable payment solutions and biometrics.  Throughout the conversation, they emphasise the importance of security, convenience, and customer value optimisation in the ever-evolving payment industry. Tune in as they discuss the challenges, ethical considerations and regulatory changes shaping the future of digital payments, and gain exclusive recommendations on how merchants can effectively integrate alternative payment options to meet their customers' preferences.  Stay tuned for a thought-provoking discussion on the future of payments and what it means for businesses and consumers alike. Topics Covered:  00:24 - Why merchants should offer diverse payment methods  05:47 - Consumers embrace digital wallets over physical cards 08:28 - Concerns about cashless society and fees online 12:30 - Crypto is the next wave of payments 15:44 - Popular eCommerce payment options for customer expansion 19:36 - Facial recognition, biometrics, voice control and accessibility 23:28 - Buy now pay later creates financial snowball 30:51 - Humans vulnerable, data protection and security guidelines 34:16 - Security concerns with various online payment options 38:31 - Evolving merchant-consumer dynamics and adapting to market changes 41:15 - Consider market payment strategy for future relevance 43:08 - Limited options create missed opportunities in retail 45:53 - Stay updated on crypto and prioritise mobile operability