E22 - Life in Healthcare: Dealing with Joyful and Not-So-Joyful Patients

Introduction and Overview this joyful patient I have, perhaps the patient that's not so joyful.... Joy in Serving Others: A Discussion that's awesome I love it well I think the encouragement started with you so the feeling is mutual but yes it's hard to believe we are recording episode 22 and you know I think it's very fitting that we are talking about joy in serving others and how at least in my mind I think what we're talking about on this episode really stems from the fact that so often as healthcare providers we're in that daily grind and we forget what a blessing and what a joy it is to actually get to take care of our patients in the ways that we do... Appreciative Inquiry: A Leadership Style before we dive into that let me set the stage a little bit for the type of leadership and then we're certainly going to apply and I'm happy to kick that off and... Applying Appreciative Inquiry in Healthcare even though negative is still present we live in reality versus this patient's going to be difficult I don't want to talk to her I'm just giving her a medication and she can go on her way that perspective and that change starts with me as that leader as that healthcare professional who defines that culture for that patient... The Challenge of Applying Appreciative Inquiry or that patient that you enjoy what are some of the strengths that you bring what are some of those positives in the way you interact... Personal Experiences with Appreciative Inquiry well let me give you an example Katie of one of my patients and I'm gonna I'm gonna pick one that was more of the challenging variety and so this was many years ago I'm gonna use the name Jim I don't believe his name was Jim but that's okay and Jim was probably in his mid to late 70s I worked at a small independent community pharmacy in a very rural part of Oklahoma so everyone knows everyone... Appreciative Inquiry: A Self-Reflection it's a great question let's talk about applying it to ourselves... Applying Appreciative Inquiry Outside of Work now you're speaking my language can I make a healthier choice you're speaking my language Alan yeah... Final Thoughts and Conclusion well Katie as we wrap up our conversation around this appreciative inquiry looking at things from that positive perspective leaning into some of our real strengths being able to bring those out to people who might not be so joyful final thoughts anything swirling in your mind...