E25 - 4 Key Elements for Pharmacies Navigating through Post Covid World

On this episode of the Pharmacy View podcast, Scott and his guest, Roger Simpson of The Retail Solution, take a look at tech trends that will have lasting impacts in the post-Covid world. A thought leader with more than 25 years’ experience in the areas of retail consulting and training, Roger shares thoughts about how to improve customer service and in so doing boost total retail sales – in particular within the pharmacy space. Whether it’s artificial intelligence, big data or delivery by drones, all roads for pharmacies lead back to engaging with community. Building on the high levels of trust already present among customers in the health care sector, pharmacies have an opportunity to leverage technologies that will minimize pain points and maximize consumer satisfaction. Roger provides insights about some specific new tools as well as four baseline “must have’s” for retailers who want to thrive in an increasingly tech-influenced world. Links for Roger Simpson: • (Company Website): The Retail Solution • Roger @LinkedIn Pharmacy View/Sponsor Contacts: Scott @LinkedIn Sponsor: https://shopfrontsolutions.com.au/