E258 | Transforming Customer Success into a Growth Function with Entrust's Chief Customer Officer Harini Gokul

from CHURN FM · host Andrew Michael

Today on the show we have Harini Gokul, the Chief Customer Officer of Entrust.In this episode, Harini shares her experience in transforming Entrust’s customer success function into a powerful growth engine. We dive into the strategies she used to align customer success with P&L goals, ensuring the team’s contribution to revenue growth.Harini also discusses the critical role of data-driven accountability in driving customer retention and how Entrust is leveraging AI to enhance customer experience at scale.Mentioned ResourcesEntrustAWSGitLabHotjar

What this episode covers

Today on the show we have Harini Gokul, the Chief Customer Officer of Entrust. In this episode, Harini shares her experience in transforming Entrust’s customer success function into a powerful growth engine. We dive into the strategies she used to align customer success with P&L goals, ensuring the team’s contribution to revenue growth. Harini also discusses the critical role of data-driven accountability in driving customer retention and how Entrust is leveraging AI to enhance customer ...

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E258 | Transforming Customer Success into a Growth Function with Entrust's Chief Customer Officer Harini Gokul

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This episode is 37 minutes long.

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This episode was published on August 14, 2024.

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