EPISODE · Nov 28, 2024 · 40 MIN
E273 | Redefining Customer Success in the Age of AI with Agency's CEO Elias Torres
from CHURN FM · host Andrew Michael
In this episode, Elias Torres shares his journey from building and selling Drift for $1.2 billion to launching Agency and how he’s leveraging AI to revolutionize customer success.We then dove into the challenges of scaling customer success teams, the role of AI in automating tasks, and the potential to create a unified "customer brain" for better insights and engagement.We wrapped up by discussing the future of customer success, the shift to outcome-based pricing models, and Elias' vision for building a $10 billion company with a lean team empowered by AI.Mentioned ResourcesAgencyDriftHubSpotVistaOpenAI Jensen Huang Nvidia BG2 Podcast Copilot CursorChatGPT Sequoia Brian Halligan WhatsApp
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In this episode, Elias Torres shares his journey from building and selling Drift for $1.2 billion to launching Agency and how he’s leveraging AI to revolutionize customer success. We then dove into the challenges of scaling customer success teams, the role of AI in automating tasks, and the potential to create a unified "customer brain" for better insights and engagement. We wrapped up by discussing the future of customer success, the shift to outcome-based pricing models, and Elias' vision f...
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E273 | Redefining Customer Success in the Age of AI with Agency's CEO Elias Torres
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