E43: How Vipps MobilePay turns compliance into a competitive advantage

As Head of Risk and Compliance at Vipps MobilePay, one of Europe's largest fintech companies, Silke Øverby knows that compliance is more than just a cost centre. Join us to learn how compliance functions can help improve customer satisfaction, boost customer loyalty, and reduce the chances of litigation - all while driving business growth.From this exciting episode, you'll learn:Strategies implemented to turn compliance into a driving force for growth (1:54 - 6:18)Balancing AML/KYC process in a fast-scaling business (6:18 - 8:46)Challenges faced in managing AML/KYC processes (8:46 - 11:14)  Important KPIs for compliance departments (11:14 - 12:10)  Biggest successes of Vipps MobilePay's risk & compliance team (12:10 - 13:37)  Ensuring the compliance team remains agile (13:37 - 15:49)  Changes to the compliance function & improvement to the Vipps MobilePay experience (16:00 - 17:13) Merging two compliance departments (17:13 - 19:50) Tone from the Top (19:50 - 21:27)Bringing compliance closer to the business function (21:27 - 23:29)The compliance bottlenecks, challenges, and opportunities in 2023 (23:29 - 30:30)Automating processes and decisions (30:30 - 32:54)Some great tips and tricks from Silke (32:54 - 36:13)Tune in and enjoy! Hosted on Acast. See acast.com/privacy for more information.