E47 | Never Lose an Employee again PART 2 with Joey Coleman

Award-winning speaker and author Joey Coleman returns with his strategic roadmap to attract, retain, and inspire employees – from first impression to lifelong advocacy. His eight phases of employee experience map the full journey an employee takes with an organisation, from considering a role to becoming a loyal champion of the brand.  Each phase – beginning with the letter “A” to represent the gold standard in employee engagement – highlights a critical moment to engage, support, and build trust with employees, ensuring they feel valued and empowered every step of the way.  Takeaways  Employee experience begins long before the first official day on the job.  The job offer phase is a two-way commitment, not a transaction.  New hire doubt is common – proactive communication helps ease their uncertainty fast.  Design a first day that excites, reassures, and builds immediate connection.  Acclimation requires time, clarity, and ongoing support to build real confidence.  Loyal employees deserve attention and appreciation to remain fully engaged long-term.  Advocacy only happens when employees feel valued, trusted, and deeply connected.  Promotions are transitions – re-onboarding is essential to set them up for success.  Small, thoughtful actions build loyalty more than grand gestures ever will.  Follow Joey Coleman https://joeycoleman.com/ Joey Coleman's books Never Lose a Customer Again https://amzn.to/4gMCktZ Never Lose an Employee Again https://amzn.to/3VzFPeO Books Joey recommends: All In: How Great Leaders Build Unstoppable Teams By Mike Michalowicz   https://amzn.to/42oQVG6 The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About by Mel Robbins https://amzn.to/4lscbUo Watch the episode on YouTube: https://www.youtube.com/@TheEvolutionPartners  Newsletter – each week I share interesting insights, articles and ideas you can use. Join other leaders and subscribe to The Evolution Partners newsletter https://evolutionpartners.com.au/subscribe/  Books – Learn more about our books https://evolutionpartners.com.au/books/ Made to Thrive: The practical, prescriptive guide on how to be a great CEO Onboarded: How to bring new hires to the points where they are more effective faster. A business case for leaders on why you should commit to an effective onboarded process. Onboarded for Managers: Helping managers bring new hires to the point where they are more effective faster.  Follow me: on https://au.linkedin.com/in/bradleygiles  on https://twitter.com/Evolution_Perth  Enjoying the show? Leave a review Support the show: https://www.facebook.com/evolutionpartnersperthSee omnystudio.com/listener for privacy information.