E49 Mareike Turner - Mastering Customer Experience to Help Businesses Grow

Mareike Turner is the Director of Operations & CX at Payability, a leading funding platform based in New York, which have been providing flexible cash flow solutions for eCommerce marketplace sellers since 2015. Mareike grew up in a small town in the North of Germany and later moved to Hamburg to start a career in offline trading. Her career then pivoted towards eCommerce 6 years ago when she was offered the opportunity to work for Etsy in New York as an Account Manager, where she helped creative entrepreneurs from all over the world to grow their businesses. Following this, she made her move to Fintech company Payability, where she now manages a team of CX experts. In this episode, she talks to us about how Payability helps eCommerce businesses with cash flow, as well as giving some fantastic advice on how to manage your cash flow effectively as a business. Also, as an expert in Customer Experience, she shares how you can improve the CX within your own business, as well as stressing the importance of receiving customer feedback and how to use it to create better experiences in the future.  Do you want to find out more about how you can manage your cash flow better? Want to create a better experience for your customers? Then listen in for some great tips and tricks from Mareike.