E5: Common Assessment Framework: A way of making continuous improvements in Public Administration

Today we are discussing the use of quality management tools in public administrations in WB, and specifically the EU-promoted Common Assessment Framework (CAF). For the Western Balkan countries this topic is relevant in the context of public sector modernisation, and specifically for making more user-oriented administrations. In the EU accession process, countries in the region are encouraged to apply some of the available QM tools, CAF included, and are also regularly monitored in this regard. For insightful discussion on the importance of QM tools such as CAF, advantages of its application, and experience of WB countries who are using it, we have the pleasure of welcoming Mr Thomas Prorok, Managing Director at the KDZ - Centre of Public Administration Research, and Head of the CAF Centre at the KDZ, who has hands-on experience in supporting administration in the region in the CAF implementation. Mr Prorok is also WeBER Advisory Council member.