EPISODE · Aug 18, 2025 · 12 MIN
E50 Worth the Wait: How to Turn Lines into Loyalty
from The Yes Show! · host Christine Trippi
Show Notes:What’s the longest line you’ve ever stood in and why did you stay? From Disney to Portillo’s to a coffee chain with 20,000 drink combos, the secret isn’t just shortening the wait… it’s sweetening it.In this episode of The YES Show, Christine shares real-world stories from her days as the “Director of Fun” at KeyLime Cove and examples from powerhouse brands like Portillo’s, Disney, and 7 Brew Coffee.You’ll discover how leaders can turn wait time into wow time, ease guest frustration, and create experiences so good, people want to be in your line.4 Learning Bullets-The psychology of waiting and why perception matters more than the clock.-Real-world strategies from brands that turn lines into part of the experience.-How to keep your team calm and confident when the line grows.-Ways to make guests feel informed, valued, and delighted during the wait.3 Action Items-Acknowledge the wait—eliminate uncertainty with proactive, friendly updates.-Activate the in-between—add entertainment, samples, or personal engagement.-End on a high note—make sure the final moments of the wait are memorable and positive.Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown
What this episode covers
Show Notes:What’s the longest line you’ve ever stood in and why did you stay? From Disney to Portillo’s to a coffee chain with 20,000 drink combos, the secret isn’t just shortening the wait… it’s sweetening it.In this episode of The YES Show, Christine shares real-world stories from her days as the “Director of Fun” at KeyLime Cove and examples from powerhouse brands like Portillo’s, Disney, and 7 Brew Coffee.You’ll discover how leaders can turn wait time into wow time, ease guest frustration, and create experiences so good, people want to be in your line.4 Learning Bullets-The psychology of waiting and why perception matters more than the clock.-Real-world strategies from brands that turn lines into part of the experience.-How to keep your team calm and confident when the line grows.-Ways to make guests feel informed, valued, and delighted during the wait.3 Action Items-Acknowledge the wait—eliminate uncertainty with proactive, friendly updates.-Activate the in-between—add entertainment, samples, or personal engagement.-End on a high note—make sure the final moments of the wait are memorable and positive.Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown
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E50 Worth the Wait: How to Turn Lines into Loyalty
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