E51: ServiceTitan’s 18-Year Journey – From Vanadzor to NASDAQ IPO | Vahe Kuzoyan

ServiceTitan Co-Founder Vahe Kuzoyan shares his journey from Vanadzor to building a billion-dollar company, revealing the struggles, key decisions, and lessons behind ServiceTitan’s success, including its IPO on NASDAQ. BigStory VC investors and tech founders Davit Baghdasaryan, Arto Minasyan, Arto Yeritsyan cover all things tech, startups and investments. The podcast is in Armenian. (00:00) Intro (03:13) Vahe's journey: From Vanadzor to the U.S. (10:00) The early days of ServiceTitan: Mistakes, struggles, and lessons learned (19:33) Finding product-market fit: The turning point for ServiceTitan (27:12) The call that changed ServiceTitan’s future (31:29) Why every startup needs to define its Ideal Customer Profile (ICP) (37:25) Understanding customer pain points: The key to building a great product (45:38) How ServiceTitan makes strategic decisions (50:45) ServiceTitan’s IPO on NASDAQ: What really mattered #BigStoryPodcast #ServiceTitan #VaheKuzoyan