E52 Que son Call Centers y Contact Centers en 13 minutos

from Transformacion Digital · host Alejandro Pelaez Rodriguez

Continuando el tema de telefonía IP del episodio 50 el ingeniero Alejandro Peláez Rodríguez continua la conversación conducida por Ricardo Villegas Londoño y hablan sobre la evolución de la Telefonía IP. Describen cual es la filosofía de un call center y durante la conversación llegan a la descripción de un contact center discuten cuales serían las principales diferencias entre ambos conceptos y como pueden llevarse a cabo al interior de una organización. Se discuten las posibles opciones en automatización y avances que trae la tecnología sobre el concepto de comunicación unificada. Si deseas descubrir cómo obtener ahorros y programar una asesoría personalizada para analizar tu caso particular y ver cómo podemos ayudarte, puedes hacerlo en el siguiente enlace: https://pbx.avenetsa.com/lp-pbx-virtual915 Dirección web de Avenet S.A. www.avenetsa.com Conducen: Ricardo Villegas Londoño: email: [email protected] Alejandro Peláez Rodríguez: email: [email protected] Producido por: Alejandro Pelaez Rodriguez Web site: https://www.apelaez.com/podcasts/transformacion-digital Blog: https://www.apelaez.com/blog email: [email protected] Redes Sociales Instagram: https://www.instagram.com/alejandropelaezr YouTube: https://www.youtube.com/user/alejandropelaezr Twitter: https://twitter.com/apelaez Facebook: https://www.facebook.com/alejandropelaezr Creditos Music by: Fontanez / Doug Maxwell - Urban Lullaby Fotografia: Juan Jose Alvarez Calle https://www.kreafoto.com

What this episode covers

Continuando el tema de telefonía IP del episodio 50 el ingeniero Alejandro Peláez Rodríguez continua la conversación conducida por Ricardo Villegas Londoño y hablan sobre la evolución de la Telefonía IP. Describen cual es la filosofía de un call center y durante la conversación llegan a la descripción de un contact center discuten cuales serían las principales diferencias entre ambos conceptos y como pueden llevarse a cabo al interior de una organización. Se discuten las posibles opciones en automatización y avances que trae la tecnología sobre el concepto de comunicación unificada. Si deseas descubrir cómo obtener ahorros y programar una asesoría personalizada para analizar tu caso particular y ver cómo podemos ayudarte, puedes hacerlo en el siguiente enlace: https://pbx.avenetsa.com/lp-pbx-virtual915 Dirección web de Avenet S.A. www.avenetsa.com Conducen: Ricardo Villegas Londoño: email: [email protected] Alejandro Peláez Rodríguez: email: [email protected] Producido por: Alejandro Pelaez Rodriguez Web site: https://www.apelaez.com/podcasts/transformacion-digitalBlog: https://www.apelaez.com/blogemail: [email protected] Redes SocialesInstagram: https://www.instagram.com/alejandropelaezrYouTube: https://www.youtube.com/user/alejandropelaezrTwitter: https://twitter.com/apelaezFacebook: https://www.facebook.com/alejandropelaezr CreditosMusic by: Fontanez / Doug Maxwell - Urban LullabyFotografia: Juan Jose Alvarez Calle https://www.kreafoto.com

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E52 Que son Call Centers y Contact Centers en 13 minutos

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This episode is 13 minutes long.

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This episode was published on March 18, 2020.

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