E77: Master of Negotiation - Chris Voss

Chris Voss is a master negotiator, retired from the FBI after 24 years as the lead international kidnapping negotiator. He has written a fantastic book called Never Split The Difference, and is the CEO of the Black Swan Group, a company that specializes in solving Business Communication Problems using these same hostage negotiation strategies.Chris has carried his purpose of helping people from the FBI to the business world, and he is still making a huge impact on lives through his training and sharing.BIG TAKE-AWAYS:Common ground isn’t so important, people just want to be understoodTrust-based influence is the “most durable” form of influenceDeal with the elephant in the room - don’t ignore it“But” is a bad wordRECOMMENDED BOOKS:The Rise Of Superman - Steven Kotler (https://amzn.to/36tH0Rr)Never Split The difference - Chris Voss (https://amzn.to/2A2QBjv)Keystone Habits:Smile when saying hello to someone!Links:https://www.blackswanltd.com/Newsletter: text “fbiempathy” to 22828 to sign upThe Art of Negotiation Master Class:https://mstr.cl/35mxE9F