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E81: A Happy Mistake That Became a Dream Career!

EPISODE · May 13, 2025 · 20 MIN

E81: A Happy Mistake That Became a Dream Career!

from Life at Next · host Life at Next

Prim, our Head of Home Customer Service and Total Platform Customer Care, joins us this week to discuss everything from the importance of empowering your team, to the comfort of being yourself in the workplace. Prim also explains how his start at the company began in an unexpected way, from a "happy mistake" to an incredible career! 00:00 Intro01:17 Understanding the Head of Customer Service roles01:41 The variety of partners within the NEXT platform02:03 How a temporary role turned into a long-term career ("happy mistake")02:26 The sheer scale and opportunities within NEXT04:05 Working across different departments and locations04:44 The privilege of working with diverse teams05:09 Empowering team members and their career paths05:56 The analogy of customer service as "superheroes"06:21 A culture of drive and taking on challenges06:48 Personal motivation and company support07:34 Proud career achievements and team success07:50 The importance of authenticity in career progression08:51 Feeling proud to work for the NEXT brand09:37 The excitement surrounding the growth of Total Platform11:46 Navigating constant change and new opportunities12:07 The benefits of in-person connection with colleagues12:47 A lighthearted "Would You Rather" segment14:07 Looking ahead at exciting opportunities for NEXT14:53 Personal goals intertwined with career growth15:32 Complete Silence vs. Constant Loud Music15:53 Casual vs. Smart vs. Extra style choices16:58 Communicating via Email vs. In-Person Meetings17:55 Exciting opportunities within Total Platform and International growth19:14 Personal motivations and family🔔 Don’t forget to like, comment, and subscribe for more podcast episodes from NEXT! Pursue your ambition and join the NEXT team → https://tinyurl.com/4epj868kFollow us!Instagram: www.instagram.com/lifeatnextTikTok: www.tiktok.com/@lifeatnext Facebook: www.facebook.com/lifeatnextLinkedIn: www.linkedin.com/company/lifeatnext#LifeatNEXT #NEXT #podcast #FashionIndustry #BehindTheScenes #FashionDesign #CareerAdvice

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E81: A Happy Mistake That Became a Dream Career!

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