Earning the Right to Customer Experience Transformation at a Telecommunications Company with Patricia Pedhom Nono

Are you experiencing some challenges from your C-Suite regarding the implementation of a customer experience transformation? In today's episode, I talk to Patricia Pedhom Nono, General Manager, Customer Service & Customer Experience at MTN Cameroon, one of the biggest telecommunications company in Africa. As the company's first CCO, Patricia shares a detailed account of how she proved the value of customer-first strategic thinking and planning to a skeptical C-Suite. Get show notes at customerbliss.com/cb101.