Earth, Wind, Fire & The People at the Heart of Adjusting: Buster the Adjuster on All of It

“If an adjuster’s thinking about metrics instead of serving the customer, don’t you think that the customer can feel that? They can feel that.” Buster the Adjuster spent years adjusting mixes before he ever adjusted a claim. Then one claim changed the entire course of his life.When a storm sent six feet of water into his basement studio, destroying recordings, equipment and keepsakes, the adjuster who showed up noticed something in Buster that he hadn’t seen in himself yet: a musician knows how to listen. Maybe that same ear belonged in claims.Buster’s initial response? “The insurance industry does not need a Buster.”Turns out, it absolutely did.In Episode 26, Buster joins Salty and Producer Brett to talk about the claim-inspired path that led him from professional musician to claims adjuster, why policies are a lot like sheet music, what adjusters lose when their work becomes too focused on production metrics, and why the most complicated part of a claim is often the human being living through it.We also talk Earth, Wind & Fire, flooded guitars, desert-island album picks, Dino from The Flintstones, important Dairy Queen endorsement discourse and the beginnings of what we can only hope becomes the Buster/Salty brand partnership.Sometimes life changes the arrangement without asking permission. You just have to adjust accordingly.