EasyPost Insider: Luma AI Advisor, the Shipping LLM You Can Rely on With Tyler Diestel From EasyPost - Unboxing Logistics Ep. 85

In this episode, Tyler Diestel, senior product manager at EasyPost, joins Lori to discuss EasyPost’s latest shipping AI tool: Luma AI Advisor. Tyler explains what Luma AI Advisor is, how it works, and the impact it can make for SMB and enterprise shippers alike.What is Luma AI Advisor?Luma AI Advisor is an LLM, or large language model. Like tools such as ChatGPT or Claude, Luma AI can process natural-language questions and generate human-like responses. But unlike generic chatbots, Luma AI was built for one purpose: to streamline parcel shipping.Tyler says, “We have this amazing product suite called Luma AI. It … gives our shippers insights into a treasure trove of data. The problem is that a lot of times we provide too much data, and it overwhelms our shippers. … So with Luma AI Advisor, instead of having to sift through the various dashboards, [users] can just chat with this nice little chatbot to find their answers directly.” He also explains why it’s much more effective than ChatGPT or Claude: “Those are answering high-level questions. This LLM has all your shipping data, so it knows exactly what you have done and what you can do to reach your goals.”What data is Luma AI Advisor trained on?According to Tyler, Luma AI is trained on data from two sources: your own shipping operations and EasyPost’s billions of historic shipments. This makes it incredibly accurate when it comes to finding cost- and time-saving opportunities.“This LLM is trained on your data, but it also takes advantage of our AI models that produce our time-in-transit predictions. … By using our AI-generated predictions, you are leveraging the billions of shipments that we've seen.”What can Luma AI Advisor help with?Tyler shares a few examples of questions that Luma AI can answer:How much do I actually save by adding Amazon to my carrier mix?What carrier has the highest on-time percentage?What carrier do I spend the most on?He’s also excited for future updates, which will allow Luma to help with even more shipping tasks, such as explaining how to enable a new carrier or recommending the best carrier for shipping HAZMAT.LinksConnect with Tyler on LinkedIn: https://www.linkedin.com/in/tdiestel/ Learn more about Luma AI: https://www.easypost.com/products/luma-ai/