Eduardo Alcalde | The Future of Hotels: Adapting to Gen Z and Tech

Today we share a captivating conversation between with our host Mauricio Schuler and Eduardo Alcalde on the Schulering Hup Podcast. But before in the first part of the podcast together with Nah-Dja Tien we underscore the indispensable role of innovation and creativity in cultivating happiness in hospitality industry. As we delve into conversation, we narrate a story of ingenuity, showcasing a human-centered design approach through lavish beds and round-the-clock breakfast offerings, fostering a culture of sheer delight. Nah-Dja Tien, emphasizes that creativity transcends intelligence, highlighting the importance of a playful mindset in tackling challenges. Following the podcast we are coming to the main part. Where we delved deep into Eduardo's illustrious career in the hospitality industry, from his early days at the Swiss school in Mexico City to his experiences managing renowned hotels and resorts across the globe.Eduardo shared valuable insights on leadership, emphasizing the importance of empathy, adaptability, and clear communication when leading multicultural teams. He highlighted the challenges faced during the pandemic, including the difficult task of letting go of employees, but also the resilience and strength required to navigate through such crises.Stay tuned for more insightful episodes on the Schulering Hup Podcast!Find more information about Schulering on our website.Follow us on other social networks:Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.