Effective Leadership in the BPO Industry with Maricar Hernandez

What this episode covers

Maricar Hernandez and Daryl Urbanski discussed their experiences in the BPO industry and starting a business during the pandemic. They emphasized the importance of adapting to new circumstances, building resilience, and prioritizing quality work over location. Daryl Urbanski and Maricar Hernandez also discussed the significance of building trust and loyalty with clients and employees through quality, reliability, and prioritizing employee satisfaction. Additionally, they highlighted the importance of using one's resources and success to help others through philanthropy and giving back to society.