Eileen Cooke, Chief Learning Officer at Amtrak

Maximizing Workforce Performance through Strategic Learning: Insights from Eileen Cooke In this episode of the Built by People Podcast, host Dave interviews Eileen, a seasoned expert in corporate training and development. Eileen shares her career journey, emphasizing her consistent focus on using education for workforce development. She discusses the crucial role of aligning learning with performance outcomes and highlights a successful large-scale training program that significantly improved employee performance. Eileen stresses the importance of starting training conversations with business outcomes and the necessity of overcoming common challenges in training departments. She advocates for holding training accountable for business results and measuring impact through relevant metrics. Eileen concludes by expressing the unique value of roles in learning and development, combining business success with personal impact.00:00 Introduction to the Built by People Podcast00:14 Sponsor Message: Previ Network00:38 Guest Introduction: Eileen's Career Journey01:27 The Evolving Role of Learning and Development02:58 Successful Training Strategies05:35 Trade-Off Conversations with Leaders07:37 Challenges in Training Departments09:33 Measuring Training Impact11:10 Parting Advice from Eileen12:07 Conclusion and FarewellPrevi is a private pricing network that is free for companies to launch and maintain. It saves employees $2,200/year on essential services like their cell phone and auto insurance bill. ⁠⁠⁠⁠⁠Visit here to learn more⁠⁠⁠⁠⁠.