Elderly

Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode! Who is capturing what your retiring staff actually know? Has the job changed since they were hired? And is closing every in-person location worth what it costs the people who still show up? My neighbour Tom used to register for fall volleyball at a bar, a glass of wine in hand, catching up with his teammates while he paid his fees. Now it is a web form. No wine, no friends, no reason to show up. My senior tennis partner of 25 years could not navigate the new registration site and lost her spot on the court. The generation that lived through the first televisions, the first computers, and the first phones is the one getting pushed out of its own social life as everything moves online. AI does give our elders a lot back: video calls with the grandkids, spoken directions anywhere they go, even new drugs that extend their lives. What it cannot give back is the room full of other people. This episode connects that to a problem sitting in your business right now. A generation of your most experienced people is about to retire, the knowledge of how things actually work is about to walk out the door, and you have to decide whether it is really time to close every in-person location.