Elevated Experience Series: Spa Done Right with Trellis Spa & Kelleye Martin

Get ready for a luxury-level masterclass in client experience ✨ because this episode is dripping in details you’ll want to steal (in the chicest way possible). Paige and Lauren sit down with powerhouse Kelleye Martin of Trellis Spa at The Houstonian Hotel, Club & Spa, a Forbes Four-Star recognized spa that has truly perfected the art of making clients feel like absolute royalty.And when we say she’s sharing… she’s sharing. No gatekeeping, no fluff—just real, actionable insight on how to elevate your business into an experience people can’t stop talking about.What You’ll Learn in This Episode:✨ How a large-scale luxury spa still feels deeply personal Kelleye breaks down how Trellis operates one of the largest spas in the country without losing that intimate, high-touch feel clients crave.✨ The magic is in the details (and the listening) From remembering client preferences to weaving in personal “nuggets,” learn how small touches create unforgettable, repeat-worthy experiences.✨ Turning unhappy clients into loyal ones Because let’s be real—things happen. Kelleye shares how to gracefully handle complaints and transform tension into trust (aka a skill every business owner needs).Why This Episode Matters:If you’ve ever wondered what truly separates a good business from a luxury, referral-generating, client-obsessed brand… this is your episode.It’s not about doing more—it’s about doing it intentionally.Top 3 (okay… Top 6 because we couldn’t help ourselves):PSA: Book that derm appointment and get your moles checked 🤍MERIT Beauty “The Uniform” (tint + SPF = effortless glow)Julie Vos — earrings + bangles = instant polishNatura Bissé — luxury skincare momentOribe densifying spray (hello volume)Walk-out song vibes:“Gloria” by Laura Branigan“La Grange” by ZZ TopLet’s Connect:Follow along for more behind-the-scenes, business strategy, and your weekly dose of “you’ve got this” energy: Instagram: @lifestyleandlenses Website: lifestyleandlenses.com