Elevating the Customer Experience with Yvette Morton Williams

Customer Experience is a HUGE Market Differentiator in any business, but especially in the Laundromat Industry! No one knows this better than Yvette Morton Williams, a multi-store owner in Atlanta, Georgia. Follow along as Dave "Laundromat Millionaire" Menz and his wife, Carla, discover the strategies she's learned along the way in creating upscale profitable laundromats. Be sure to STAY TUNED to also learn of her upcoming CASH AWARD OPPORTUNITY for New Owners - you won't want to miss out!!Referenced Links:Link to get Atmosphere TV:https://atmosphere.tv/partner/dave-menz and use code “MILLIONAIRE”Contact Mike directly: [email protected] guest’s LinkedIn: https://www.linkedin.com/in/yvette-morton-williams-mba-22ba6413/Our guest’s websites: www.conyersbestlaundry.org , www.evansmilllaundry.com , www.washandspin.comOur guest’s Facebook: www.facebook.com/conyersbestlaundry/ , www.facebook.com/evansmilllaundry/ , www.facebook.com/washandspin/Our guest’s Twitter: https://twitter.com/MarkPattisonNFLFor consulting services: www.laundromatmillionaire.comOur Youtube channel: https://youtube.com/c/LaundromatMillionaireOur Podcast: https://laundromatmillionaire.com/podcast/Our Facebook: https://www.facebook.com/laundromatmillionaire/Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/Our Instagram: https://www.instagram.com/laundromatmillionaire/Our laundromats: www.queencitylaundry.comOur pick-up and delivery laundry services: www.happynest.com/locations/ohio/cincinnatiCoin Laundry Association: www.coinlaundry.orgUhaul Stores: www.uhaul.comQuikTrip Gas Stations: www.quiktrip.comTimestamps:00:00:00 Laundromat Millionaire Show Intro - Quotes00:02:50 Backstory - Impact of a Strong Single Mother00:04:33 Entering the Laundromat Industry00:06:50 Laundromat Surprises & Advice for Newbies00:10:00 Why Laundromats & Why Atlanta?00:12:15 Early Mistakes Entering the Industry00:17:16 Store #1 - Making It My Own00:21:25 An Ancillary Service00:23:07 Size of Store00:23:21 Becoming Profitable - FINALLY!00:24:25 How I Overpaid & Others Can Avoid It00:27:18 Store #2 - Complete ReTool00:29:46 Less Equipment and More Revenue??00:30:15 Creating the Best Customer Experience00:39:37 Equipment Mix - Go BIG!00:40:08 Improvements in Revenue00:41:10 Store #3 - A New Build00:42:29 Finding the Property00:47:29 How Wide Should the Aisles Be??00:54:28 Looking to Other Industries for Ideas00:57:10 Store #4 - Owning the Real Estate00:59:53 What's Next?01:01:10 A CASH AWARD for New Laundromat Owners!!01:04:06 Paying It ForwardLearn more about your ad choices. Visit megaphone.fm/adchoices