Eliminating Friction in Financial Services: Compliance, Tech & Trust, Karen Peters, SEFAS (#14)

from Regulated Digital · host Sam Kendall, Mailock by Beyond Encryption

We spoke with Karen Peters, an experienced consultant who helps financial services organisations transform complex communications at scale – focusing on compliance, readability, and customer experience.Karen has advised CEOs, COOs, and CTOs at board level on meeting new regulations like Consumer Duty and the upcoming EU Accessibility Act.She draws on her background in digital transformation, channel management, robotic process automation, and more to remove friction in customer journeys – while prioritising trust and compliance.

Episode metadata supplied by the publisher feed · Published Feb 19, 2025

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Eliminating Friction in Financial Services: Compliance, Tech & Trust, Karen Peters, SEFAS (#14)

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