EPISODE · Feb 19, 2025 · 33 MIN
Eliminating Friction in Financial Services: Compliance, Tech & Trust, Karen Peters, SEFAS (#14)
from Regulated Digital · host Sam Kendall, Beyond Encryption
We spoke with Karen Peters, an experienced consultant who helps financial services organisations transform complex communications at scale – focusing on compliance, readability, and customer experience.Karen has advised CEOs, COOs, and CTOs at board level on meeting new regulations like Consumer Duty and the upcoming EU Accessibility Act.She draws on her background in digital transformation, channel management, robotic process automation, and more to remove friction in customer journeys – while prioritising trust and compliance.
What this episode covers
We spoke with Karen Peters, an experienced consultant who helps financial services organisations transform complex communications at scale – focusing on compliance, readability, and customer experience.Karen has advised CEOs, COOs, and CTOs at board level on meeting new regulations like Consumer Duty and the upcoming EU Accessibility Act.She draws on her background in digital transformation, channel management, robotic process automation, and more to remove friction in customer journeys – while prioritising trust and compliance.
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Eliminating Friction in Financial Services: Compliance, Tech & Trust, Karen Peters, SEFAS (#14)
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