Eliot Hamlisch Is Turning Train Passengers into Guests — Here’s How

My guest this week is Eliot Hamlisch, Executive Vice President and Chief Commercial Officer at Amtrak, a role he took on in September 2023. He's been leading initiatives across pricing, revenue management, marketing, product development, and the entire customer experience for Amtrak’s national network. Whether you're riding the Northeast Corridor or traveling cross-country, Eliot is focused on reinventing the journey—from schedule planning to digital touchpoints.He's helping drive Amtrak’s goal to double ridership by 2040 and make rail a preferred choice for American travelers. Before joining Amtrak, Eliot served as Executive Vice President and Chief Marketing Officer at AMC Theatres, where he led marketing, loyalty, and data strategy for the world’s largest movie exhibition company. Earlier, he held senior leadership roles at Wyndham Hotels & Resorts, including EVP of Loyalty and Revenue Optimization, where he oversaw global sales and the Wyndham Rewards program.And yes—he has the credentials to back it up: a magna cum laude graduate of Harvard College, and an MBA from Harvard Business School.