Email Customer Service: Challenges, Best Practices, & More

Watch on YouTubeEmail is still the second most leveraged channel for inbound customer conversations. Yet, email service experiences continue to underwhelm. Recognizing this, we got in touch with Jonathan Barouch, Founder & CEO of Local Measure, to record this discussion. In doing so, we considered how contact centers can step up their email game, discussing:The challenges of email customer service, and how to overcome them.Supporting agents to deliver better email customer service.Assistive technologies that can transform the email experience. To learn more about the Local Measure Omnichannel CCaaS platform, visit: https://www.localmeasure.com/Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.