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Oct 19, 2026 39 min

Embedding tech to scale a charity's impact

from Tech4Good South West Hosted by Tech4Good South West

Access Social Care opened in lockdown in April 2020, a legal rights charity for people missing out on social care they are entitled to. Its founder and CEO, Kari Gerstheimer, is a solicitor with a master's in human rights law who leads the charity's technology without being a technical expert. She tells Annie Legge how the charity built AccessAva, a free AI-powered chatbot that talks people through their social care rights and drafts letters to send to public bodies. The charity now employs 50 people, and its advice data picked up a spike in safeguarding calls in Gloucestershire that it took to the county council. Kari is candid about what hasn't worked. Pilot money is often easy to find and scale-up money is not, and licensing AccessAva to a care system this short of funds will not pay for it on its own. Access Social Care: accesscharity.org.uk AccessAva, free legal information about social care: accessava.org.uk Full episode and past conversations at tech4goodsouthwest.org/podcast

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