Emma Hayes, Chief Learning & Development Officer at SECU

Navigating Technological Transformation with Empathetic LeadershipIn this episode of the Built by People Podcast, the host welcomes Emma, a seasoned HR leader, who shares her career journey and experiences in people and organizational development. Emma discusses the challenges her organization faced during a technological transformation compounded by an unexpected CEO transition. She emphasizes the importance of empathetic leadership, transparent communication, and a listening strategy to address employees' concerns and build trust. Emma describes the development and implementation of a strategic listening approach, which included pulse surveys and feedback sessions to identify key issues such as trust and uncertainty. By slowing the pace of change and focusing on critical elements, Emma was able to re-engage employees and improve engagement and communication. Her parting advice highlights the significance of starting any learning and development initiative with a solid listening strategy and ensuring alignment with organizational strategic priorities.00:00 Introduction to the Built by People Podcast00:38 Meet Emma: A Journey in HR01:15 Identifying Leadership Gaps03:28 Developing a Listening Strategy07:16 Overcoming Implementation Hurdles10:04 Impact and Results12:20 Parting Advice for HR Leaders15:05 Conclusion and Farewell