Emotional Intelligence for Operations Managers: Using Advanced Tools to Improve Self-Awareness and Team Performance P2 with Andrew De Haan #5

Welcome to Manufacturing Greatness with Trevor Blondeel, where we work with organizations to manufacture greatness by leveraging resources you already have to achieve greater retention, productivity, and profits. To learn more, visit www.manufacturinggreatness.com and click here to subscribe to Trevor's monthly newsletter. Now, let's jump in! Welcome to part two with Andrew De Haan, automotive manufacturing culture builder and toolmaker with a passion for people and leadership. In this episode, we continue the conversation on manufacturing leadership, emotional intelligence, and authentic leadership for Operations Managers, Production Managers, Manufacturing Managers, and Shift Supervisors. Andrew shares his 30/50/Green framework, a bottom up reapplication of manufacturing focused on customer impact, people, and return on investment. We talk accountability, communication skills, trust building, and why working harder is not the same as getting better results. Expect practical insights on aligning effort with outcomes while staying grounded in his leadership mantra: do what is right, do your best, and treat people the way you want to be treated. 14:30 Always important to be self-aware. Knowing who we are is more important than what others think.  Every time you step into a new role you have a new opportunity to reflect on what worked and what didn't.   16:00 Like to have a good time.  No one takes on a new role with the idea of failure in mind, but it happens.  If we feel we can influence or change or situations and there is a return on it then we should do it, if we can't it is time to move on. 20:13 What to look for meeting people, 3 quick evaluation tools.  Does the individual know what they are talking about?  Can I trust them, which is purely instinctive, first impressions are important.  And do they care about me personally, do they have the ability to build a relationship? 27:20 The salty email she thought she would get fired for.   Always representing the values of the organization are so important, being direct and clear to help build people, coach mentor and guide. 30:40 When and how to speak your mind – awareness of others.  I have always been very vocal, always spoke my mind maybe when I shouldn't have.  A little more tact would have been far better for me.  We learn from our mistakes, reflection helps.