Emotional Intelligence in Patient Care

What this episode covers

In today’s lesson, our founder Lisa Manzo explores how emotional intelligence transforms the patient experience and improves outcomes in every area of care. Whether you're a nurse, physician, or healthcare administrator, how you listen, validate, and deliver information shapes how patients feel—and how much they trust you.From active listening to compassion in high-stakes conversations, this episode teaches you:✔ How to use emotional intelligence to build trust and rapport with patients✔ Why validation and presence matter more than perfect words✔ Techniques for delivering difficult news with clarity and care✔ How emotionally intelligent communication improves treatment compliance and patient satisfaction🎙 This is Episode 1 of our special mini-series, Emotional Intelligence in Healthcare—brought to you by The Phoenix Mind.🔹 Explore more content & enroll in Lisa Manzo’s FREE Emotional Intelligence Certification:📌 ThePhoenixMind.com📌 Learn more about Lisa Manzo → LisaManzo.us🚀 Listen now & transform the way you care with emotional intelligence!

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Frequently Asked Questions

How long is this episode of Emotional Intelligence in Healthcare with Lisa Manzo?

This episode is 6 minutes long.

When was this Emotional Intelligence in Healthcare with Lisa Manzo episode published?

This episode was published on March 22, 2025.

What is this episode about?

In today’s lesson, our founder Lisa Manzo explores how emotional intelligence transforms the patient experience and improves outcomes in every area of care. Whether you're a nurse, physician, or healthcare administrator, how you listen, validate,...

Can I download this Emotional Intelligence in Healthcare with Lisa Manzo episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.