Emotional Intelligence + Productivity for HR Leaders: Using Genos Insights to Improve Leadership Behavior and Team Results with Ben Palmer #29

Welcome to Manufacturing Greatness with Trevor Blondeel, where we work with organizations to manufacture greatness by leveraging resources you already have to achieve greater retention, productivity, and profits. To learn more, visit www.manufacturinggreatness.com and click here to subscribe to Trevor's monthly newsletter. Now, let's jump in! Dr. Ben Palmer joins the podcast to challenge manufacturing leaders to check themselves in powerful ways that are game changing for business and life changing for people. In this episode, we explore manufacturing leadership, emotional intelligence, and authentic leadership for Operations Managers, Production Managers, Manufacturing Managers, and Shift Supervisors. Dr. Palmer shares practical insights on self awareness, communication skills, and accountability, plus how staying curious helps leaders strengthen trust, improve engagement, and drive better team performance on the shop floor.  00:00 - Intro 00:38 – 2020: a year with much-needed empathy, resilience, and self-management 01:35 – Intro to Ben Palmer with Genos International 02:42 – Game-changing for business, life-changing for people 03:49 – "HR Puff & Stuff" - What's NOT emotional intelligence (EI) 05:45 – Sizing up Anger. Anger that creates Engagement – not disengagement 07:14 – Here's what emotional intelligence IS 07:49 – A No Crying Zone? 08:52 – The emotional intelligence experience in real life 10:33 – The Story of 2 Pens and your business 13:31 – Who takes care of who - Customer or Employee? 14:40 – The Ripple Effect and the effect on Safety 16:18 – A culture of 'artificial harmony' and 'fear of confrontation' 17:15 – Magic moments and simple behaviors demonstrating levels of emotional intelligence 22:59 – The biggest predictors of your own mortality 27:33 – Introverted or Extroverted and the awareness of how we show up 29:10 – If you can walk and you can knock begin experimenting to learn 30:24 – Opportunities for 2021: Considering your Perspective, the need for Empathy, and your own Well-Being 33:40 – I just want 2020 to end. Why wait to start? 34:22 – Considering other's perspectives – You don't want to be 'that guy' 35:11 – Wrap Up 35:52 - Closure