Emotional Intelligence with Sandra Thompson

The CX Goalkeeper had the great opportunity to interview Sandra Thompson LinkedIn Headline: Founder of the Ei Evolution CX & EX Consultancy| CX & EX Educator| 1st Goleman Emotional Intelligence Coach in the UK| TEDx speaker| Applied CX & EI course lead| Contributing author to PUNK XL Highlights: 00:00 Game Start 00:55 Sandra's Introduction 02:10 CX3 03:25 Sandra's Values 06:00 Definition of Emotional Intelligence (EI) 08:35 Sandra's preferred two components of EI 10:50 The most difficult competency to explain 13:05 The most underrated competencies 14:35 The place of emotions in business 22:05 Link among emotions, employee experience and loyalty 28:50 What are we going to discuss in 10 years related to EI in employee experience 31:40 Sandra's Book Suggestion 32:55 Sandra's Contact Details 33:45 Sandra's Golden Nugget … and much more on www.cxgoalkeeper.com/SandraThompson Sandra's Contact Details: https://www.linkedin.com/in/cxeisandra/ https://www.eievolution.com/ Thank you, Sandra! #cxgoalkeeper #customerexperience #podcast #leadership #emptionalintelligence #eievolution