Emotional Labour and The Kingdom Smile

Having to be happy for the benefit of others is one example of emotional labour. Cabin crew, sales assistants and carers are all expected to regulate their emotions to provide the right experience for the customer. But what about High Control Groups? Wearing a Kingdom smile and being happy was a requirement for Dad as a Jehovah's Witnesses - and is replicated in other groups. Is this the ultimate in emotional labour?   If you'd like to support the podcast why not become  https://www.patreon.com/whatshouldithinkabout/   Research Paper Korczynski, M. (2003). Communities of coping: Collective emotional labour in service work. Organization, 10(1), 55-79. https://www.researchgate.net/publication/247747517_Communities_of_Coping_Collective_Emotional_Labor_in_Service_Work   The Managed Heart by Arlie Hochschild Publisher ‏ : ‎ University of California Press; 3rd edition (13 April 2012) Language ‏ : ‎ English Paperback ‏ : ‎ 339 pages ISBN-10 ‏ : ‎ 0520272943 ISBN-13 ‏ : ‎ 978-0520272941