Empathy, AI, and the New Rules of Customer Experience with Chris Arnold

from Stare Down the Bull with Susan Hunt · host Susan Hunt

In this episode of Stare Down the Bull, host Susan Hunt talks with CX strategist Chris Arnold to explore what it really takes to build customer experience that works in the age of AI. Drawing on two decades leading CX at enterprise scale and his current work at the intersection of automation and empathy, Chris explains why the future of customer experience is not humans versus AI, but humans and AI working together. The conversation also turns deeply personal as Chris shares how a profound life tragedy reshaped his perspective on leadership, resilience, and what truly matters both at work and in life. Connect with Susan: LinkedIn Website Connect with Chris LinkedIn

Episode metadata supplied by the publisher feed · Published Mar 16, 2026

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Empathy, AI, and the New Rules of Customer Experience with Chris Arnold

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